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overview

At our company, we prioritize customer satisfaction. Therefore, we offer a flexible return and exchange policy under the following conditions:

Time Frame:

    • You can request a return or exchange within 14 days from the date of receipt.
    • In case of a manufacturing defect or damage to the product, you can request a return within 30 days.

Conditions for Accepting Returns or Exchanges:

    • The product must be in its original condition, unused and uninstalled.
    • The product must include all accessories, original packaging, and the invoice.
    • Artificial turf cannot be returned or exchanged if it has been tailored to specific measurements based on the customer’s request.

Non-Returnable Products:

    • Used or installed products.
    • Customized or made-to-order products.
    • Products sold as part of final offers or discounts (if applicable).

Return or Exchange Process:

    1. Contact customer service via [phone number/email/WhatsApp]. >>>>>> using the numbers and emails available to you.
    2. Send clear photos of the product and its current condition.
    3. Your request will be reviewed and responded to within 3 working days.
    4. Refund the amount via the original payment method or exchange the product as per your preference.

Important Notes:

    • If the error is on our part (manufacturing defect or incorrect shipment), we bear the full shipping costs.
    • If the customer changes their mind or makes an error in the order, the customer bears the shipping costs.

We are always happy to serve you!

 

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